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Privacy Statement

Fredrick’s Hotel, Restaurant & Spa is committed to protecting your privacy. On Friday 25th May 2018, new data privacy laws — the General Data Protection Regulation (GDPR) — took effect across the European Union. These laws provide consumers with more control over their personal data.

At Fredrick’s Hotel, Restaurant & Spa, we are fully aligned with the spirit of the GDPR for a safe and secure Internet. We aspire to embrace privacy by design and, whenever possible, to not collect and store personally identifiable information. For the personal data we do collect, we are committed to your right to privacy and to being transparent about how and why we store your data.

This Statement of Privacy applies to Fredrick’s Hotel, Restaurant & Spa and its website, and governs data collection and usage. By using the Fredrick’s Hotel, Restaurant & Spa website and other services, you consent to the data practices described in this statement.

Collection of your Personal Information

Fredrick’s Hotel, Restaurant & Spa collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Fredrick’s Hotel, Restaurant & Spa also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favourites.

Personal information is collected in several ways, including: Personal information given directly to the hotel, Personal Information collected automatically, Personal Information received from other sources (third parties), Personal information given directly to hotel about third parties (family members, parties to reservation).

There is also information about your computer hardware and software that is automatically collected by Fredrick’s Hotel, Restaurant & Spa. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Fredrick’s Hotel, Restaurant & Spa for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Fredrick’s Hotel, Restaurant & Spa website.

Fredrick’s Hotel, Restaurant & Spa encourages you to review the privacy statements of websites you choose to link to from Fredrick’s Hotel, Restaurant & Spa so that you can understand how those websites collect, use and share your information. Fredrick’s Hotel, Restaurant & Spa is not responsible for the privacy statements or other content on websites outside of the Fredrick’s Hotel, Restaurant & Spa and Fredrick’s Hotel, Restaurant & Spa family of websites.

Use of your Personal Information and Purpose of Collection

Fredrick’s Hotel, Restaurant & Spa collects and uses your personal information to operate and deliver the services you have requested. Fredrick’s Hotel, Restaurant & Spa also uses your personally identifiable information to inform you of other products or services available from Fredrick’s Hotel, Restaurant & Spa and its affiliates. Fredrick’s Hotel, Restaurant & Spa may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

The purpose of data collection might include: Reservations, Marketing activities, Market research, Improving and personalizing services, Call monitoring, etc.

Accessing Your Personal Data

You have the right to be given a copy of information held by us about you. We will provide the requested information to you within 30 calendar days of the receipt of a valid request. You have the right to access your data and to have any inaccuracies in the details we hold corrected. You also have the right to have the information erased if we do not have a legitimate reason for retaining it. We will agree to any such valid requests within 30 calendar days of receipt of a valid request. Please send all requests to: reservations@fredricks-hotel.co.uk. We reserve the right to request you to provide additional information in order to enable us to identify your personal data and/or to verify your identity.

Security and Retention of Personal Information

We take our security responsibilities seriously, employing the most appropriate physical and technical measures. Fredrick’s Hotel, Restaurant & Spa secures your personal information from unauthorized access, use or disclosure. Fredrick’s Hotel, Restaurant & Spa secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

We hold data for no longer than necessary for the purposes that we collect and use data. Some data may be retained further to comply with legal or financial requirements.

Sharing Data with Third Parties

Fredrick’s Hotel, Restaurant & Spa does not sell, rent or lease its customer lists to third parties. Data will only be shared with third parties when necessary to complete the transaction you are making with Fredrick’s Hotel, Restaurant & Spa, such as: Third-party service providers, Payment providers, Business partners, To comply with legal or regulatory authorities, etc.

Fredrick’s Hotel, Restaurant & Spa may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Fredrick’s Hotel, Restaurant & Spa may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Fredrick’s Hotel, Restaurant & Spa, and they are required to maintain the confidentiality of your information.

Fredrick’s Hotel, Restaurant & Spa does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Fredrick’s Hotel, Restaurant & Spa keeps track of the websites and pages our customers visit within Fredrick’s Hotel, Restaurant & Spa, in order to determine what Fredrick’s Hotel, Restaurant & Spa services are the most popular. This data is used to deliver customized content and advertising within Fredrick’s Hotel, Restaurant & Spa to customers whose behaviour indicates that they are interested in a particular subject area.

Fredrick’s Hotel, Restaurant & Spa websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Fredrick’s Hotel, Restaurant & Spa or the site; (b) protect and defend the rights or property of Fredrick’s Hotel, Restaurant & Spa; and, (c) act under exigent circumstances to protect the personal safety of users of Fredrick’s Hotel, Restaurant & Spa, or the public.

As a business, we rely on a few third parties services to make sure we are efficient and effective. Some examples include Google Analytics who analyse the use of this website. Google Analytics generates anonymous statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html

We also work with other third parties to promote our business; data protection compliance is a prerequisite in our vendor selection process.

Marketing

If you have enquired or used Fredrick’s Hotel, Restaurant & Spa in the past (prior to 25th May 2018), you may be on our database and receive promotional emails from us, and this will continue to be the case unless you choose to unsubscribe. This can be done by clicking the “unsubscribe” button in our promotional emails, or by emailing reservations@fredricks-hotel.co.uk with “UNSUBSCRIBE” in the subject line.

From 25th May 2018 onwards, we require explicit consent from any new enquirers or bookers to contact you with marketing information.

Use of Cookies

As required by the UK interpretation of EU law on Cookies, we have reviewed the cookies used by our service and give advice so that you can manage the use of cookies.

The Fredrick’s Hotel, Restaurant & Spa website use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Fredrick’s Hotel, Restaurant & Spa pages, or register with Fredrick’s Hotel, Restaurant & Spa site or services, a cookie helps Fredrick’s Hotel, Restaurant & Spa to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Fredrick’s Hotel, Restaurant & Spa Web site, the information you previously provided can be retrieved, so you can easily use the Fredrick’s Hotel, Restaurant & Spa features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Fredrick’s Hotel, Restaurant & Spa services or websites you visit.

Changes to this Statement

Fredrick’s Hotel, Restaurant & Spa will occasionally update this Statement of Privacy to reflect company and customer feedback. Fredrick’s Hotel, Restaurant & Spa encourages you to periodically review this Statement to be informed of how Fredrick’s Hotel, Restaurant & Spa is protecting your information.

Contact Information

Fredrick’s Hotel, Restaurant & Spa welcomes your comments regarding this Statement of Privacy. If you believe that Fredrick’s Hotel, Restaurant & Spa has not adhered to this Statement, please contact Fredrick’s Hotel, Restaurant & Spa at reservations@fredricks-hotel.co.uk. We will use commercially reasonable efforts to promptly determine and remedy the problem.

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