| HOW CAN I CONTACT THE HOTEL? |
Please call 01628581000 |
| DOES THE HOTEL HAVE FREE CAR PARKING FACILITIES? |
Yes, we have upto 80 spaces |
| WHAT’S THE EARLIEST I CAN CHECK IN? |
3pm is the normal check in time , from 1pm is subject to availabilty and a £20 charge |
| IS THERE A LATEST CHECK IN TIME? |
No, but if you're arriving after 10pm please let us know. |
| WHAT IS YOUR POLICY REGARDING CANCELLATIONS? |
You may cancel upto 48 hours before arrival date without a charge, afterwards a charge will be incurred. |
| WHAT’S THE LATEST I CAN CHECK OUT? |
2pm but this is subject to availability and a £20 charge |
| WHAT IF I AM RETURNING LATE TO THE HOTEL? |
There is no problem, the desk is manned 24/7 |
| ARE YOU A DOG-FRIENDLY HOTEL? |
Unfortunately we are not dog friendly. |
| WHAT IS YOUR SMOKING POLICY? |
All rooms are no smoking , a £100 finewill apply if you are found to be smoking in the room |
| WILL I BE CHARGED FOR EXTRA GUESTS OCCUPYING MY ROOM? |
Yes, an additional charge will be applied. |
| WHAT DO I DO IF I’M UNHAPPY DURING MY STAY? |
Please see a member of our team immediately at reception. |
| WHAT FACILITIES ARE PROVIDED FOR CUSTOMERS WITH DISABILITIES? |
Unfortunetly we do not have disabled access rooms |
| CAN WE JOIN YOUR MAILING LIST? |
Yes, please join via our website. A link can be found at the bottom of each page. |
| DO YOU HAVE SPECIAL EVENTS? |
Yes, please check our website to see upcomming events |
| WHAT'S AVAILABLE IN THE SPA |
We have an indoor / outdoor pool , sauna , steam room and gym. |
| IS THE SPA AVAILABLE TO HOTEL RESIDENTS |
Yes, the Spa is available to non residents. |
| WHAT TIME DOES THE SPA OPEN AND CLOSE |
7am - 8pm weekdays and 8am - 8pm at weekends |
| HOW DO YOU BOOK A TREATMENT |
Please call 01628 335 985 or visit website to book online |
| IS THERE A COST TO USE THE POOL |
There is no cost for resisdents , but there is a charge of £35 pp for non residents. |
| IS THE POOL OPEN TO CHILDREN |
No, the pool is open to 16+ only |
| DO YOU HAVE A DRESS CODE? |
No, there is no dress code. |
| DO YOU PROVIDE LUGGAGE ROOM FACILITIES? |
Yes, we have a luggage hold in reception |
| WHAT CAN WE DO WHEN WE ARE IN THE AREA? |
There is a huge amount to do in the area, please check our Things To Do page on our website |
| DO YOU HAVE ANY FUNTION ROOMS |
Yes, we have 4 function rooms in the hotel |
| WHAT TIME DOES YOUR RESTAURANT & BAR OPEN? |
Dinner is available from 5:30pm - 8.30pm and our bar closes at 11pm, everyday |
| WHAT TIME IS BREAKFAST FROM AND TO? |
Breakfast is available 7am - 9:30am weekdays and 8am - 10:30am at weekends |
| WHAT IS THE WEDDING PARTY CAPACITY? |
We are able to cater for 100 people |
