Frequently Asked Questions

Do you have Wi-Fi?  
Yes, we offer free superfast Wi-Fi throughout the hotel.

Is it fast Wi-Fi?
Yes, at Fredrick’s we are dedicated to continually improving the guest experience, and our latest enhancement comes in the form of super-fast fibre to the premises  400 megabyte broadband.  To ensure that everyone gets their fair share of the Wifi, each guest can use 8 megabytes each, per device, meaning that no one person can use all of the bandwidth at once.  This improvement will enhance the experience for all hotels guests who may wish to stream TV or movies to their bedroom, or conference users who need fast Internet for their meeting.  Reliable and fast Internet is one of the key influencing factors for visitors to Fredrick’s Hotel, and we are delighted to be able to offer this enhanced service to our guests.

Is parking available at the hotel?     
Yes, we have ample, on-site parking which is free of charge for hotel guests and visitors.

What is your cancellation policy?
The hotel operates a cancellation policy of 48 hours prior to arrival.  Cancellations received after 2.00pm the day prior, or failure to cancel, will incur a charge equivalent to the first night's stay.

What time is check out?       
Check out is up until 11am.

What time is check in?         
Check in is from 3pm.

Is it possible to get a late check out or early check in?       
Late check outs and/or early check ins are sometimes available, depending on various factors, including whether the room is in use the day prior or following evening.  They are unlikely to be available to be booked in advance, and are not guaranteed, so we recommend speaking to a member of the team during your stay.

What time is breakfast?
Breakfast is served 7 am -10 am during the week and between 8:00 am -10:30 am on on Saturday, Sunday and Bank Holidays.

Can you pre-book a table for The Restaurant?        
Yes, you can book a table in our restaurant by calling 01628 581 000.

Do you offer a best price guarantee?           
Yes, the best prices are available when booking direct. 

Are you a pet friendly hotel?
Unfortunately we do not accept pets at the hotel, with the exception of guide dogs.

Do you offer non-smoking rooms?   
Yes, all of our rooms and public areas are non-smoking.

Can I upgrade my room after booking?        
Yes, please contact Reception on 01628 581 000.

Do the rooms have hairdryers?        
Yes, all rooms have hairdryers and bathroom amenities.